Privacy Policy

Titans Pet UK Privacy Policy

Welcome to Titans Pet, where your safety and privacy are crucial to us, and we are committed to delivering a protected and user-friendly forum for pet owners. You consent to the procedures explained herein by using our website and apps. We aim to retain the highest privacy and data security standards by applicable laws and regulations.

About Us

Here is some key information about who we are and how you can reach us to give you confidence in our services and clarify our identity.

We, Titans Pet, are the United Kingdom's leading dedicated pet exclusive platform, obtainable via our website (titanspet.co.uk), its subdomains, and our Android and iOS applications. Titans Pet Ltd is a registered company (Number 14354265) in England and Wales. Our registered address is Slazenger 9, Challenge House, 616 Mitcham Road, Croydon.

For all queries regarding privacy, you can contact us:

• WhatsApp:+447777624001
• Email: info@titanspet.co.uk

At Titans Pet, we are committed to connecting pet owners, buyers, sellers, accessories providers, and veterinary and other services experts while safeguarding your data and ensuring your online experience is safe, secure, and enjoyable.

Definitions

To ensure clarity and understanding, we use the following definitions throughout this Privacy Policy:

Key Terms Used in This Policy:

• Account: A distinctive account devised for you to access our platform or parts of our Service.
• Company: Referring to Titans Pet Ltd (also referred to as "We," "Us," or "Our").
• Cookies: Remote files inducted on your device by a website incorporating information on your platform usage history on the website.
• Country: Refers to the United Kingdom.
• Data Controller: The Company determines the purposes and standards of Personal Data processing under the GDPR.
• Device: Any gadget qualified to access our platform, such as a PC, laptop, mobile phone, or tablet.
• Personal Data: Any details that correlate to a recognized or identifiable individual.
• Service: Refers to any affiliated or interconnected services that Titans Pet provides.
• Service Provider: Any person who acquires data on behalf of the Company.
• Usage Data: Data accumulated automatically, induced utilizing the Service infrastructure.
• Website: Titans Pet, accessible from https://www.titanspet.co.uk.

These definitions ensure clarity and consistency throughout our privacy policy, aligning with industry standards and legal obligations.

How We Collect Your Information

We collect personal information via exchanges with our website and applications to provide you with the best possible experience. These methods include:

1. When You Register: Username, email, contact number, and password.
2. When You Use Our Services: Data is provided when you post pet listings, interact with other users, or submit inquiries.
3. Automatically: Information like your IP address, device type, browser type, and usage data is collected when you browse or interact with our platform.
4. Through Payment Processing: Information provided during transactions, including billing details. Payments are processed securely by third-party providers.
5. Through Correspondence: Any information you share when contacting our support team or submitting a complaint or query.
6. Automated Technologies and Cookies: As you navigate our website and application, we collect specific data utilizing cookies, server logs, and additional technologies.
7. Third-Party Sources:
• We may also receive information regarding you via third parties:
• Social media platforms when linked to your account.
• Payment processors for transaction verification.
• Survey or promotional tools.

What Personal Information We Collect

Our collected information is defined to deliver and improve our services. Specifically, we may collect:

• Contact Details: Name, email, and contact number.
• Account Details: Username, password, safety questions, and preferences.
• Location Information: Residencial address consisting of home number, avenue, city, and postcode.
• Pet Details: You document data of your pet animal like species, breed, age, and fitness.
• Payment Information: Credit and debit transaction card details, payment address, and trade record.
• Communication Records: Emails, text messages, and discussions with our customer support.
• Social Media Interactions: Statements and details added to our social platform accounts.
• Survey Information: Reactions and answers to surveys executed online or via email.

How We Use Your Personal Information

Titans Pet UK is dedicated to utilizing your details with credibility and clarity. The data you provide is utilized for the purposes outlined below:

1. To Provide and Enhance Our Services
• Enable using our pet classifieds services, including posting, managing, and interacting with listings.
2. To Verify Legitimacy
• Authenticate the details in your adverts and account to ensure adherence to our terms and avoid misuse.
3. To Communicate Service Updates
• Send essential (non-marketing) emails about your account status, listing updates, or related matters.
4. To Personalize Your Experience
• Provide a tailored user experience on our platform, ensuring relevant content and features.
5. To Address Queries and Complaints
• Respond to inquiries or concerns from you or other users about your activity on our platform.
6. To Detect and Prevent Fraud
• Monitor usage, investigate suspicious activities, and enforce our terms to maintain platform security and integrity.
7. To Enforce Our Terms & Conditions
• Protect our rights, our users' safety, and our platform's ethical use.
8. To Support Business Operations
• Use your data to optimize operations, address legal claims, or limit potential damages to our business.

Disclosure of Your Personal Information

At Titans Pet, we prioritize your privacy and the ethical use of your subjective details. However, particular occurrences demand the sharing of your data. Below is a clear and detailed outline of such scenarios:

Internal Sharing

We may disclose your information to employees, contractors, or service providers who deliver the services. This sharing is limited to what is reasonably necessary for accomplishing the objectives highlighted in our Privacy Policy.

Public Disclosure

When you register and create an advert on Titans Pet:

• Certain details, such as your first name and last initial, will appear on your public profile.
• Advert information, including your pet's details and contact information (if provided), may be publicly visible.

Legal Obligations

We may share your data:

• To concede with legal necessities or answer legal demands from governmental authorities, ordinance enforcement, or other state bodies.
• As part of lawful proceedings or to demonstrate, exercise, or guard our legal privileges.

Fraud Prevention and Animal Welfare

• We may disclose information to welfare organizations, local councils, trading standards, or other relevant authorities.
• We may also collect or share data with trusted third parties to investigate or enforce adherence to our platform's terms and conditions.

Business Transactions

In the event of a unification, sale, or acquisition of Titans Pet, your data may be shared with prospective buyers or involved entities. We will ensure that your details are regulated securely during such transitions.

Marketing and Advertising Partners

With your explicit consent, we may transmit determinate personal information with trusted marketing partners. These partners may use this data for targeted advertising or interest-based content delivery.

Third-Party Advertising Technology

When you interact with our platform, we may share anonymized data (such as hashed email addresses or IP addresses) with third-party advertising services. These parties use this data to deliver personalized promotions across various platforms and gadgets.

Protecting Your Data

We aspire to reduce the quantity of data shared and ensure any disclosure is relevant and necessary. Without your explicit consent, we do not trade or uncover your details to third parties for marketing and promotion objectives.

Your Choices

• You can manage data-sharing preferences through your account settings.
• Opt out of specific marketing or targeted advertising by contacting us or adjusting cookie preferences.

If you have queries or considerations regarding your data being shared, email our Data Controller at info@titanspet.co.uk.

Your Rights Under GDPR

Under the General Data Protection Regulation, you have several rights mentioned below. These rights include:

1. Access to Your Data:
• We provide tools online to log in to your account anytime to view and access your data.
• Right to demand documentation of personal details concerning you. If you desire to make such a proposition, direct to our Contact Us page and select the 'Data Controller' option from the list.
2. Correction of Personal Data:
• You can view, revise, or modify inaccurate or obsolete information through your account settings.
3. Right to Withdraw Consent:
• You can revoke your approval for data processing by revising your preferences in your account or contacting us.
4. Right of Erasure:
• You can demand that your data be obliterated without convincing reason for continued processing. Note that this right applies in certain circumstances and is not absolute.
5. Closing Your Account:
• To close your account, log in and select "close account" under "my profile" or contact us. Closing your account removes visible data but does not erase all stored data due to legal obligations or legitimate interests.
6. Right to Object to Processing:
• You can object to processing established on fair interests or direct marketing objectives.
7. Right to Complain:
• You can complain to a relevant legal institute or management if we disregard any rights.

Data Security

Ensuring the security of your details is of utmost precedence. Here's how we safeguard your information:

• SSL encryption for secure data transmission.
• Secured servers for data depository.
• Routine audits and updates to sustain system protection.

However, users are encouraged to:

• Protect their account by logging out when appropriate.
• Use strong, unique passwords.

GDPR Data Deletion

If you desire to request the deletion of your data under the General Data Protection Regulation (GDPR), reach out to our support unit directly at support@titanspet.co.uk. We are dedicated to endorsing your rights and will process such requests promptly.

Children's Privacy

Safeguarding children's privacy is essential, so Titans Pet requires you to be 18 years old. We do not intentionally gather personal details from users under this age, and if we locate data from someone under 18, we will certainly delete it.

Cookies and Tracking Technologies

Titans Pet UK uses cookies and additional tracking procedures to improve your experience on our platform, provide essential services, and collect data for analytics and advertising purposes.

What Are Cookies?

Cookies are remote text files a website deposits on your mobile device or PC. They enable websites to identify your device, recognize preferences, and improve functionality. Cookies can persist on your device until they expire or the session is terminated, which expires when you close your browser.

Types of Cookies We Use

1. Rigorously Necessary Cookies

These cookies are necessary for the web platform to operate and cannot be turned off in the systems. They are generally set into your reply to request activities, such as logging in, filling out forms, or positioning privacy preferences.

• Examples:
• __stripe_mid: Used by Stripe to manage payment processes securely.
• PHPSESSID: Maintains user session states across page requests.

2. Analytics Cookies

These cookies enable us to comprehend how visitors interact with our platform by accumulating and documenting information anonymously.

• Examples:
• _ga, _ga_NZ3EG8ERZH, _ga_SQCRB0TXZW: Google Analytics cookies used to track and measure site usage and performance.
• cfz_google-analytics_v4: Tracks visitor data for analytics purposes.

3. Social Media Cookies

These cookies allow you to share our posts and data on social media platforms and may track your activity across websites to build a profile of your interests. This may influence the content and advertisements you see on other sites.

• Examples:
• cfz_facebook-pixel: Tracks interactions for Facebook advertising.
• cfz_reddit: Integrates Reddit sharing and engagement tools.

4. Advertising Cookies

Advertising cookies deliver relevant ads to users based on their interests. They compile information regarding your browsing practices and confirm that the promotions you watch are particular for you.

• Examples:
• kndctr_8AD56F28618A50850A495FB6_AdobeOrg_identity: Used for ad targeting and personalized content.
• mbox: Optimizes and personalizes the content displayed.

Managing Cookies

You can handle your cookie selections at any instance via your browser settings. Most browsers allow you to block or terminate cookies, but it would impact the features you get on our website.

You can use tools like Google's Ads Settings to manage preferences for advertising cookies or visit Your Online Choices to opt out of interest-based advertising.

Third-Party Cookies

We work with third-party providers to improve our website's performance and services. These third parties can utilize cookies and tracking procedures to provide analytics, social media integrations, and personalized advertising.

• Examples of Providers:
• Google Analytics: Tracks site usage and visitor behavior.
• Stripe: Ensures secure payment transactions.
• Facebook Pixel: Optimizes our advertising campaigns.

Amendments to This Policy

We are committed to keeping you knowledgeable about how we manage your data. Occasionally, we update this privacy policy by publishing a recent version on our platform. Please visit this page from time to time to remain educated regarding any modifications.

Contact Us

If you have any queries or apprehensions regarding this privacy policy or how we organize and keep your subjective information, contact us:

• By Post: Cranbrook Road, Ilford, IG1 4TF
• WhatsApp: +447777624001
• Email: info@titanspet.co.uk

Thank you for choosing Titans Pet. We are determined to provide a secure and delightful experience for all users.