Privacy Policy

Welcome to Titans Pet. Your privacy is paramount to us, and we are dedicated to providing a secure and user-friendly platform for pet classifieds. This Privacy Policy outlines how we collect, use, and safeguard your data. By using our website and apps, you agree to the practices described herein. We strive to maintain the highest standards of privacy and data protection in accordance with applicable laws and regulations.

About Us

We are Titans Pet, the UK's premier dedicated pet classifieds platform, accessible via our website (titanspet.co.uk), its subdomains, and our mobile apps. Titans Pet Ltd is a registered company (Number 14354265) in England and Wales. Our registered address is Slazenger 9, Challenge House, 616 Mitcham Road, Croydon. For any privacy-related inquiries, you can contact us via WhatsApp at 07554537173 or email us at info@titanspet.co.uk.

Definitions

Account: A unique account created for you to access our Service or parts of our Service.
Company: Refers to Titans Pet Ltd (also referred to as "We," "Us," or "Our").
Cookies: Small files placed on your device by a website containing details of your browsing history on that website.
Country: United Kingdom.
Data Controller: The Company is the entity that determines the purposes and means of processing Personal Data under the GDPR.
Device: Any device capable of accessing the Service, such as a computer, cell phone, or digital tablet.
Personal Data: Any information that relates to an identified or identifiable individual.
Service: Refers to the Website and any associated services provided by Titans Pet.
Service Provider: Any natural or legal person who processes data on behalf of the Company.
Usage Data: Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.
Website: Titans Pet, accessible from https://www.titanspet.co.uk.
You: The individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.

How We Collect Your Information

We gather personal information through various interactions with our website and apps, including:

• Browsing and using our website or apps.
• Creating an account on our platform.
• Posting adverts or listings.
• Making transactions or using our payment services.
• Contacting our customer support or help desk.
• Participating in surveys or promotions.
• Engaging with our content or advertisements.

Types of Personal Information We Collect

We collect the following personal information to provide and enhance our services:

• Contact Information: Name, email address, and phone number.
• Account Details: Username, password, security questions.
• Location Information: Home address, including house number, street, city, and postcode.
• Pet Details: Information about the pets you are listing, such as breed, age, and health status.
• Payment Information: Credit or debit card details, billing address, and transaction history.
• Usage Data: IP address, browser type, operating system, referring URLs, and interactions with our website and apps.
• Communication Records: Emails, messages, and other correspondence with our customer support or help desk.
• Social Media Interactions: Comments and information provided on our social media accounts.
• Survey Information: Responses to any surveys conducted online or via email.

How We Use Your Personal Information

We use your personal data for the following purposes:

• Service Provision: To provide and manage our pet classifieds services.
• Account Verification: To confirm the legitimacy of your adverts and account details.
• Communication: To send important service-related (non-marketing) emails.
• Personalization: To customize your experience on our website and apps.
• Customer Support: To address any queries or complaints.
• Fraud Prevention and Security: To detect and investigate potential fraudulent activities and enhance security.
• Legal Compliance: To adhere to regulatory requirements and legal obligations.
• Data Protection: To safeguard our rights, safety, and privacy, as well as those of our affiliates and users.
• Marketing Activities: To send newsletters, promotional offers, and other marketing communications, which you can opt out of at any time.
• Service Improvement: To analyze usage data and improve our services.
• Animal Welfare: To maintain or enhance animal welfare and protection.

Disclosure of Your Personal Information

We may disclose your information in the following ways:

• Internal Sharing: To our employees, contractors, and group companies as necessary.
• Public Disclosure: Certain details will be published online when you register and place adverts.
• Legal and Compliance: To comply with legal obligations and in response to official requests from authorities.
• Animal Welfare and Protection: To maintain or enhance animal welfare and protection.
• Business Transactions: To prospective purchasers of our business or assets.
• Marketing Purposes: To trusted partners for marketing purposes, with your consent.

Data Security

We are committed to ensuring your information is secure. We employ technical and administrative security measures to protect your data. Our website uses SSL encryption to secure data transmission, and we store your data on secure servers. However, we cannot guarantee the absolute security of any data you enter on our website. You are responsible for protecting your account by logging out when appropriate, not sharing your password, and using a unique password for our website.

GDPR Data Deletion

If you wish to request the deletion of your personal data under the General Data Protection Regulation (GDPR), please contact our support team directly at support@titanspet.co.uk.

International Data Transfers

We ensure that European users' data is stored within the European Economic Area (EEA). In certain cases, data may be transferred outside the EEA. All sub-processors adhere to high EU data protection standards, ensuring your data is protected regardless of location.

Children's Privacy

You must be at least 18 years old to register on Titans Pet. We do not knowingly collect personal information from individuals under this age. If we become aware that we have inadvertently collected data from someone under 18, we will promptly delete it.

Your Rights Under GDPR

As a data subject under the GDPR, you have several rights:

• Access to Your Data: You can access your personal data at any time through your account. To request a copy of your personal information, contact us via the Contact Us page, selecting the 'Data Controller' option.
• Correction of Data: You can view, update, or change any incorrect or outdated information through your account.
• Withdraw Consent: You can withdraw your consent for data processing at any time by updating your preferences or contacting us.
• Right to Erasure: You can request the deletion of your personal data if there is no compelling reason for us to continue processing it.
• Account Closure: You can close your account by logging in and selecting "close account" or by contacting us. Note that closing your account does not erase your data entirely.
• Restrict Data Processing: You can restrict the processing of your personal data in certain circumstances.
• Object to Processing: You can object to the processing of your data based on your specific situation.
• Data Portability: You can request your personal data be transferred to other data controllers.
• Complain to Supervisory Authority: If you believe we have infringed data protection laws, you can lodge a complaint with the relevant authority.

Amendments to This Policy

We may update this privacy policy from time to time by publishing a new version on our website. We encourage you to check this page periodically to stay informed about any changes.

Contact Us

If you have any questions or concerns about this privacy policy or how we collect and store your personal information, please contact us:

• By Post: Titans Pet, Slazenger 9, Challenge House, 616 Mitcham Road, Croydon.
• Contact Information: For further assistance, please contact our helpdesk via WhatsApp at 07554537173 or email us at info@titanspet.co.uk.