T’S & C’S- Titans Pet – Best Platform for Buying, Selling, and Vet Care in United Kingdom

Welcome to Titans Pet. These Terms and Conditions govern your use of our website and the purchase of products from us. By accessing this website and/or placing an order, you fully accept these Terms and Conditions.

Company Information:

Name: Titans Pet
Address: Slazenger 9, Challenge House, 616 Mitcham Road, Croydon, CR0 3AA
Email: info@titanspet.co.uk
Support Desk and WhatsApp: 07554537173

1. Introduction

2. Interpretation

The words with initial letters capitalized have meanings defined under the following conditions. These definitions shall have the same meaning regardless of whether they appear in singular or plural.

3. Definitions

Affiliate: An entity that directly or indirectly controls, is controlled by, or is under common control with a party, where "control" means ownership of at least 50% of the equity, interest, or voting rights.
Account: A unique account created for you to access our services or parts of them.
Country: Refers to the United Kingdom.
Company: Referred to as either "the Company," "We," "Us," or "Our" in this Agreement, it refers to Titans Pet.
Content: Any material such as text, images, or other information posted, uploaded, linked to, or otherwise made available by you.
Device: Any device capable of accessing the Service, such as a computer, cell phone, or digital tablet.
Feedback: Ideas, suggestions, or comments provided by you regarding the attributes, performance, or features of our Service.
Service: Refers to the website and any related subdomains or applications.
Terms and Conditions: These Terms and Conditions constitute the entire agreement between you and the Company regarding the use of the Service.
Third-party Social Media Service: Any services or Content provided by a third party that may be displayed, included, or made available by the Service.
Website: Refers to Titans Pet, accessible from "https://www.titanspet.co.uk".
You: Means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

4. Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between you and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users, and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms and Conditions. If you disagree with any part of these Terms and Conditions then you may not access the Service.
You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.
Your access to and use of the Service is also conditioned on your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your personal information when you use the Application or the Website and tells you about your privacy rights and how the law protects you. Please read our Privacy Policy carefully before using our Service.

5. User Accounts

When you create an account with us, you must provide us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a Third Party Social Media Service.
You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
You may not use as a username the name of another person or entity, or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar, or obscene.

6. Veterinary Accounts

Creating a Veterinary Account
Veterinarians can join our platform by creating an account specifically designed for veterinary professionals. This account allows them to showcase their services, expertise, and credentials. To create a veterinary account, the following steps must be followed:

Registration: Veterinarians must complete the registration form available on our website, providing accurate and complete information about their practice, qualifications, and experience.
Verification: After registration, veterinarians must undergo a verification process to ensure the legitimacy of their credentials. This includes submitting copies of their professional licenses, certifications, and any other relevant documentation.
Approval: Once the submitted documents are reviewed and verified by our team, the veterinary account will be approved, and the veterinarian will receive a confirmation email.

Displaying Information
Upon successful verification, veterinarians can display the following details on their profile:

Professional Information: Including qualifications, specializations, years of experience, and affiliations with professional bodies.
Contact Information: Such as clinic address, phone number, email, and website.
Services Offered: A detailed list of veterinary services provided, including consultations, treatments, surgeries, and any special services.
Media Uploads: Veterinarians can upload images and videos related to their practice, showcasing their facilities, equipment, and patient care.

Usage of the Platform
It is important to note that Titans Pet does not provide veterinary services directly. We offer a platform for verified veterinarians to present their services and connect with potential clients. The following terms apply:

Professional Conduct: Veterinarians must adhere to professional conduct guidelines and ensure all information provided is accurate and up-to-date.
Client Interactions: Any interactions between veterinarians and clients through the platform must be conducted professionally and ethically.
Independent Services: All veterinary services are provided independently by the veterinarians. Titans Pet is not responsible for the quality, outcomes, or any issues arising from the veterinary services offered through the platform.

Limitations and Liability

No Endorsement: The inclusion of a veterinarian on the Titans Pet platform does not imply endorsement or recommendation by Titans Pet.
No Liability: Titans Pet is not liable for any damages, claims, or disputes arising from the veterinary services provided by the veterinarians listed on our platform.
Dispute Resolution: Any disputes or issues related to the veterinary services must be resolved directly between the veterinarian and the client. Titans Pet is not responsible for mediating or resolving such disputes.

By creating a veterinary account on Titans Pet, you agree to these terms and conditions and commit to maintaining the highest standards of veterinary practice.

7. Event Sections

Advertising Events

Registration: Event promoters and users must create an account and provide accurate information to list their events on the Titans Pet UK platform.
Verification: All events must undergo a verification process to ensure they meet the platform's standards. Promoters and users must provide:
- Detailed information about the event, including date, time, location, and type of event.
- Necessary permissions and approvals for hosting the event.
- Any relevant documentation or certifications, such as insurance certificates, health and safety compliance, and animal welfare documentation.

Content and Media

Images and Videos: Users can upload images and videos to advertise their events. All media must be clear and relevant and adhere to the platform's content guidelines. The media should provide a true representation of the event and its facilities.
Accuracy: All information provided about the event must be accurate and up-to-date. Misleading or false information will result in the removal of the event listing and potential suspension of the user's account.

Usage of the Platform

Hosting Disclaimer: Titans Pet UK is not directly or indirectly involved in hosting any pet events. We only provide a platform for users to advertise their events. Titans Pet UK does not assume any responsibility for the organization or management of the events.
Approval and Publication: Events will only be published on the platform after verification and approval by Titans Pet UK. This process ensures that all necessary information and documentation have been provided and meets our standards. Users are responsible for ensuring their event complies with all applicable laws and regulations.

User Responsibilities

Promoter Responsibilities:
- Ensure all necessary permissions and approvals are obtained for the event, including licenses from local authorities if required.
- Provide accurate and truthful information about the event, including any changes or updates.
- Respond to inquiries from interested parties promptly and professionally.
- Adhere to all relevant health and safety regulations, ensuring the safety of all participants and animals.
- Ensure the event complies with the Animal Welfare Act 2006 and any other relevant animal welfare legislation.
User Responsibilities:
- Verify the information provided by the event promoter, including the legitimacy and safety of the event.
- Ensure participation in events is conducted safely and legally, following all event guidelines and regulations.
- Report any suspicious or fraudulent activities related to event listings to Titans Pet UK for further investigation.

Compliance with UK Law

Legal Compliance: All events must comply with UK laws and regulations, including health and safety regulations, animal welfare laws, and any specific local council requirements. Promoters must stay informed about and adhere to any changes in legislation that may affect their event.
Licensing: Promoters must ensure they have obtained all necessary licenses and permits required to host their event. This may include but is not limited to, public entertainment licenses, animal exhibition licenses, and food safety certifications if food and beverages are served.
Insurance: Promoters must have appropriate insurance coverage for their events, including public liability insurance, to cover any potential accidents or injuries that may occur during the event. Proof of insurance must be provided during the verification process.

Limitations and Liability

No Endorsement: The listing of an event on Titans Pet UK does not imply endorsement or recommendation by Titans Pet UK. Users should independently verify the legitimacy and quality of the events listed.
No Liability: Titans Pet UK is not liable for any damages, claims, or disputes arising from the promotion or participation in events advertised on our platform. This includes but is not limited to, personal injury, property damage, or financial loss.
Dispute Resolution: Any disputes or issues related to the events must be resolved directly between the promoter and the participants. Titans Pet UK is not responsible for mediating or resolving such disputes but may assist in facilitating communication between parties if necessary.
Compliance: Users must comply with all UK laws and regulations related to hosting and attending pet events. Non-compliance may result in the removal of event listings and suspension of user accounts.

By using the Event Section feature on Titans Pet UK, you agree to these specific terms and conditions and commit to ensuring all advertised events meet the required standards.

7(a). Content

Your Right to Post Content
Our Service allows you to post Content. You are responsible for the Content that you post to the Service, including its legality, reliability, and appropriateness.
By posting Content to the Service, you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Service. You retain any and all of your rights to any Content you submit, post, or display on or through the Service, and you are responsible for protecting those rights. You agree that this license includes the right for us to make your Content available to other users of the Service, who may also use your Content subject to these Terms.
You represent and warrant that: (i) the Content is yours (you own it), or you have the right to use it and grant us the rights and license as provided in these Terms, and (ii) the posting of your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights, or any other rights of any person.

Content Restrictions
The Company is not responsible for the Content of the Service's users. You expressly understand and agree that you are solely responsible for the Content and for all activity that occurs under your account, whether done so by you or any third person using your account.
You may not transmit any Content that is unlawful, offensive, upsetting, intended to disgust, threatening, libelous, defamatory, obscene, or otherwise objectionable. Examples of such objectionable Content include, but are not limited to, the following:

Unlawful or promoting unlawful activity.
Defamatory, discriminatory, or mean-spirited Content, including references or commentary about religion, race, sexual orientation, gender, national/ethnic origin, or other targeted groups.
Spam, machine or randomly generated, constituting unauthorized or unsolicited advertising, chain letters, any other form of unauthorized solicitation, or any form of lottery or gambling.
Containing or installing any viruses, worms, malware, trojan horses, or other Content that is designed or intended to disrupt, damage, or limit the functioning of any software, hardware, or telecommunications equipment or to damage or obtain unauthorized access to any data or other information of a third person.
Infringing on any proprietary rights of any party, including patent, trademark, trade secret, copyright, right of publicity, or other rights.
Impersonating any person or entity, including the Company and its employees or representatives.
Violating the privacy of any third person.
False information and features.

The Company reserves the right, but not the obligation, to, in its sole discretion, determine whether or not any Content is appropriate and complies with these Terms, refuse or remove this Content. The Company further reserves the right to make formatting and edits and change the manner of any Content. The Company can also limit or revoke the use of the Service if you post such objectionable Content. As the Company cannot control all Content posted by users and/or third parties on the Service, you agree to use the Service at your own risk. You understand that by using the Service, you may be exposed to Content that you may find offensive, indecent, incorrect, or objectionable, and you agree that under no circumstances will the Company be liable in any way for any content, including any errors or omissions in any content, or any loss or damage of any kind incurred as a result of your use of any content.

Content Backups
Although regular backups of Content are performed, the Company does not guarantee there will be no loss or corruption of data.
Corrupt or invalid backup points may be caused by, without limitation, Content that is corrupted prior to being backed up or that changes during the time a backup is performed.
The Company will provide support and attempt to troubleshoot any known or discovered issues that may affect the backups of Content. But you acknowledge that the Company has no liability related to the integrity of Content or the failure to successfully restore Content to a usable state.
You agree to maintain a complete and accurate copy of any Content in a location independent of the Service.

8. Copyright Policy

Intellectual Property Infringement
We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on the Service infringes a copyright or other intellectual property infringement of any person.
If you are a copyright owner or authorized on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement that is taking place through the Service, you must submit your notice in writing to the attention of our copyright agent via email at info@titanspet.co.uk and include in your notice a detailed description of the alleged infringement.
You may be held accountable for damages (including costs and attorneys' fees) for misrepresenting that any Content is infringing your copyright.

DMCA Notice and DMCA Procedure for Copyright Infringement Claims
You may submit a notification pursuant to the Digital Millennium Copyright Act (DMCA) by providing our Copyright Agent with the following information in writing (see 17 USC 512(c)(3) for further detail):

An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright's interest.
A description of the copyrighted work that you claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work.
Identification of the URL or other specific location on the Service where the material that you claim is infringing is located.
Your address, telephone number, and email address.
A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

9. Feedback

You assign all rights to any Feedback you provide us. If such an assignment is ineffective, you grant us a non-exclusive, perpetual, irrevocable, royalty-free, worldwide license to use, reproduce, disclose, sub-license, distribute, modify, and exploit such Feedback without restriction.

10. Links to Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by the Company. We have no control over, and assume no responsibility for, the Content, privacy policies, or practices of any third-party websites or services.
You acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

11. Termination

By Us
We reserve the right to cancel any advert or account:

With immediate effect and without notice if you breach any of these terms.
For any reason, at our discretion, with notice given via email.

By You
You agree that you have no right to cancel this agreement under the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013.

12. Limitation of Liability

In no event shall the Company, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

Your access to or use of or inability to access or use the Service;
Any conduct or Content of any third party on the Service;
Any content obtained from the Service;
Unauthorized access, use, or alteration of your transmissions or Content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

13. Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.
The Company, its subsidiaries, affiliates, and its licensors do not warrant that:

The Service will function uninterrupted, secure, or available at any particular time or location;
Any errors or defects will be corrected;
The Service is free of viruses or other harmful components;
The results of using the Service will meet your requirements.

14. Governing Law

These Terms shall be governed and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.

15. Dispute Resolution

If you have any concerns or disputes about the Service, you agree to first try to resolve the dispute informally by contacting the Company.

16. Severability and Waiver

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in effect. The failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

17. Changes to These Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice before any new terms take effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.

18. Privacy and Cookies

Our Privacy and Cookie Policy is part of these terms. Please read it carefully.

19. Problems and Complaints

If you have any issues, contact us immediately. We will try to resolve any problems as quickly as possible.

20. Availability

We do not guarantee that our site will always be available. We may change or discontinue our site or services at any time.

21. General Ad Posting Rules

When posting any advert on Titans Pet, you agree to the following conditions:

Any pet advertised must be owned by you unless specified that they are being sold on behalf of a charity organization.
Pets must meet age and health guidelines for rehoming.
All ads must be honest and accurate, with the pet's full breed disclosed.
Crossbreed pets must be explicitly mentioned in your description and advertised in the mixed breed category.
All uploaded photos must be of the actual pet you wish to rehome.
Adverts must not promote pets as gifts or presents.
Pets advertised must be located in the UK, and the location stated on your listing must be the actual location where the animal is permanently housed.
We do not allow pets imported into the UK for the purpose of sale to be advertised.
Pregnant pets or pets suspected of being pregnant must not be advertised.
Swapping or exchanging pets is not permitted.
You must disclose all health and welfare issues associated with any pet you wish to rehome.
Pets must be available for viewing at your home or place of business.

22. Dog/Cat Specific Ad Posting Rules

In addition to the general ad posting rules, the following apply specifically to dogs and cats:

Dogs must be microchipped from the age of 8 weeks and older, and cats in England from the age of 20 weeks and older.
Only dogs and cats that are family pets may be advertised; guard dogs or those trained for protection or hunting are not allowed.
Dogs with cropped ears or bred in aesthetic pets are not permitted.
Pets for breeding purposes must not be advertised.
Co-ownership, rent, or loan agreements for dogs or cats listed outside of the stud category are not allowed.
Double-dapple or double-merle dogs are not permitted.

23. Other Animals Ad Posting Rules

When posting adverts for animals other than dogs or cats, the following conditions apply:

Live vertebrates must not be advertised as food.
For animals listed under Annex A of the CITES regulations, a valid Article 10 certificate must be stated in the advert.
Adverts for primates, wild-caught animals, or those under the Dangerous Wild Animals Act are not allowed.
Horses must be microchipped and have a passport.

24. Breeding and Licenses

Breeders must provide a copy of their breeding license if required by local council regulations.
Pet shop license holders can only advertise pets they have bred themselves in the UK.
If two different litters are posted or born within a 30-day period, a breeding license must be provided.

25. Accounts

To fully benefit from our site, you must create an account. When creating an account, you agree to:

Provide complete, accurate, and truthful information.
Keep your account information up to date.
Clearly state whether you are using the services as a private individual, breeder, rescue center, or company.
Enter your correct full address before placing an advert.
Use only one account to advertise any pets you own or breed.
Do not reuse old listings to advertise new pets or litters.
Resolve any complaints regarding your account to the satisfaction of both the customer and us.
Do not share your account or advertise pets on behalf of others.
Keep your account details secure and confidential.

26. Contacting Advertisers

Verify the accuracy of any information provided by advertisers.
Do not send money online unless you are using our secure payment system.
Always visit the pet at the advertiser's home before making any payment.

27. Payments and Fees

Payments for services are processed through Stripe.
You are responsible for paying any applicable fees.
Payments are non-refundable if your account is terminated due to a breach of these terms.

28. Cancellation By Us

We have the absolute right to cancel any Advert which you place on the Site and/or to cancel your Account:

With immediate effect and without notice if we know or suspect that you have broken any of these terms and conditions and
With immediate effect, if we give you notice to that effect by email to you for any reason, we, in our absolute discretion, think fit.

You agree that you are not entitled to any compensation should we choose to cancel an advertisement or your Account, whether with or without reason.

29. Cancellation By You

You agree that, for the purposes of the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013, no "sale" is involved in the services we provide and that you have no right to cancel this Agreement.

30. Availability of the Site

We never guarantee that the Site or the System will be available all the time, and if it's not available for any reason, you can't hold us responsible for anything you lose as a result.
We have the right to change the Site and the services it offers, the way it operates, and/or suspend it or stop it at any time.

31. Limitation of Liability

We have limited resources and cannot guarantee that we will respond to any message you send to us, within a specific timeframe or at all. Whilst we will always do our best to respond to you within 24 hours, we will have no liability if we are unable to do so.
Please bear in mind that we are a platform for the display of pets for rehoming, accessories, and services and have no facilities for and neither do we offer any vetting service to the advertisers. We have no control over any transaction in which you are involved, and neither can we verify the truth of any statements made in an Advert. Before you agree to re-home or to supply any animal, you agree to take all the precautions needed to make sure that the person with whom you are dealing has been open and honest.
You enter into any transaction with any other user of this Site at your own risk.
We do not accept any liability if you are using the services we supply for commercial purposes.
On behalf of us and anyone who works with or for us (as far as we are allowed by law) we deny liability for any losses of all kinds which you incur from using the services we offer, visiting the Site and using the System.
We will have no liability on the ending of any advertisement you have placed on the Site, if either you or we terminate your Account.
If we are found to be liable for any loss you sustain, you accept and agree that our liability is limited to the direct losses you have sustained and will not include any loss to your goodwill, profit, or reputation or any indirect, special, or consequential losses of any nature and you agree that the maximum amount you may recover in respect of any direct losses is limited to £100.00. Nothing in these T&Cs excludes or restricts our liability for death or personal injury resulting from any negligence or fraud on our part.

32. Links to Other Websites

We don't control any of the websites we link to and so we can't be responsible for the Content of such websites and disclaim liability for any losses which come out of you using them.
Just because we link to a site does not mean that we endorse or recommend that site.
We can never guarantee that a link will work.
If you find any link we offer to be offensive, please let us know and we will consider removing it.
If you link to any other site using our Site then you understand that separate conditions will apply to those sites and that we have no control over those conditions – so you agree that you will read and understand them before using those sites.

33. Modifications of These Terms and Conditions & the Site

We've already said this, but we need to make it clear that these T&Cs will change from time to time. As a result, you MUST come back to this page to make sure that we haven't changed the T&Cs, and whenever you access the Site, you are confirming to us that you are aware of any changes.
We've also got the right to change the Site as and when we want to, but these T&Cs will still apply to any changes we make.

34. General

This agreement is governed by the laws of England and Wales.
This agreement does not create any partnership or joint venture.
If any part of this agreement is unenforceable, the rest will remain in effect.
Notices must be given by email to the addresses provided.

35. Contact Us

If you have any questions about these Terms and Conditions, please contact us:
Email: info@titanspet.co.uk
Support Desk and WhatsApp: 07554537173

Terms & Conditions